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Version: Atlas v3.12

Atlas Troubleshooting

Common Troubleshooting Steps

This page outlines common issues and steps to attempt to resolve them client side. Please reach out to Expertise on Demand if you continue facing issues.

Atlas Element Dashboard not Loading Visuals or not Showing Latest Updates

This may be an issue with the local files on Splunk or local cache on the web browser overwriting new changes to the system. Please review these steps to try to rectify this problem.

Review Splunk Local Directory

  1. With SSH access to the Splunk Environment, review the Search Head or deployer for any files in splunk/etc/apps/[Atlas Element]/local directory of the element experience issues.
  2. If there are any xml files in .../local/data/ui/views/, inspect and remove them. These will overwrite the updated add correct files in .../default/
  3. Redeploy the element following Splunk best practice for deploying apps

Refresh Local Browser Cache and Cookies

Browsers will sometimes store previous snapshots of websites to increase speed. This can sometimes hide new enhancements to dashboards, or cause dashboard to poorly perform.

Standard Method
  1. For Google Chrome, follow these steps to refresh cache, for Firefox, follow these steps.
  2. Refresh the page manually.
Advanced Method
  1. Open up Inspect Element on, Google Chrome or Firefox by right clicking on the dashboard experiencing issues and selecting Inspect.
  2. A side bar window should appear, navigate to the Network tab. This may be hidden in a drop-down menu.
  3. Find and check the Disable Cache checkbox
  4. While the side bar is open, refresh the page
  5. If issues still persist, navigate to Applications tab. This may be hidden in a drop-down menu
  6. Under Storage section, expand out Local Storage, Session Storage, and Cookies Sections
  7. Right click on any splunk websites listed under these sections and select Clear
  8. After they are cleared, refresh the page and sign back into Splunk