Downloading Atlas

Access the Customer Portal

1. Navigate to our Customer Service Portal.

   

2. Log into portal

   • User name: <Customer’s email address>

   • Temporary password: Use the temporary password provided by email

     • You will be prompted to change password after initial log-on

     

3. Once logged in, select “Request Something”.

   

4. Under the support tab, select "Create a Customer Case".

   

5. You will need to complete the following ticket request:

   Download Atlas -> Select License & Version -> Accept Terms & Conditions

   

   If you would prefer, you can email support@kinneygroup.com to request help instead.

6. Then, you will be able to download individual .ZIPs, the entire Atlas Platform as a single .ZIP, or the Atlas Puppet Modules.

   • Note that each Atlas Application will need to be installed individually within your Splunk instance (via the Splunk GUI).
     See Platform Installation (On-Premises) or Platform Installation (Splunk Cloud) as applicable to your environment.